NewBuild Connect
New Construction Real Estate · Arizona

Support

We're here to help you every step of your new construction journey.

Your Strategist
Phillip Williams
New Construction Real Estate Strategist · eXp Realty · Arizona Licensed
Typical response time: same business day. For urgent matters, call or text directly.

Getting Started

How do I set up my buyer profile?
When you first open the app, you'll be guided through a short onboarding process. Select your buyer type (Veteran, First-Time Buyer, Senior 55+, or Relocating), then enter your name and preferences. Your profile personalizes every part of the app experience.
What is the AI Advisor and how does it work?
The AI Advisor is your on-demand resource for new construction questions — builder contracts, upgrade decisions, VA loan eligibility, timeline questions, and more. Tap the Advisor tab and type your question. It responds instantly and keeps the context of your conversation.
How do I find communities near me?
Go to the Communities tab and browse Arizona new construction communities. You can filter by buyer type, price range, and location. Tap any community to see details, photos, and available homes.

Account & Data

Can I update my buyer profile after setup?
Yes. Go to the Profile tab to update your information, preferences, and buyer type at any time.
How do I delete my account?
To request account deletion and removal of your data, email phillip.a.williams@exprealty.com with the subject line "Delete My Account." We will process your request within 5 business days.
Is my information shared with anyone?
Your information is shared only with your strategist, Phillip Williams, to help you find your home. We do not sell your data to third parties. See our Privacy Policy for full details.

Technical Issues

The app isn't loading or is showing an error.
Try closing and reopening the app. If the issue persists, delete and reinstall it from the App Store. If you're still having trouble, contact us at (623) 292-3737 or by email and we'll resolve it quickly.
I forgot my login information.
On the sign-in screen, tap "Forgot Password" to reset via your email address. If you don't receive the reset email within a few minutes, check your spam folder or contact us directly.
NewBuild Connect is designed for iOS. For the best experience, keep the app updated to the latest version from the App Store.